Refund / Cancellation Policy
At Avir Aroma Perfumes, customer satisfaction is important to us. Please read our refund and cancellation policy carefully before placing an order.
Order Cancellation
Customers can request order cancellation before the order is shipped. Once the order has been shipped, cancellation may not be possible.
How to Request Cancellation
To cancel your order, please contact us at support@aviraroma.com or call +91 8657866686 with your order details.
Refund Eligibility
Refund may be applicable in the following cases:
- Order cancelled before shipping
- Product received in damaged condition
- Wrong product delivered
- Order not delivered due to service issue
Non-Refundable Cases
Refund may not be applicable in the following cases:
- Product has been used, opened, or damaged by the customer
- Customer provided incorrect delivery address
- Customer refused delivery without valid reason
- Minor fragrance preference issues after opening the product
Damaged or Wrong Product
If you receive a damaged or wrong product, please contact us within 24 hours of delivery with order details, product images, and unboxing proof if available.
Refund Timeline
Once your refund request is approved, the refund will be processed within 5 to 7 business days. The amount will be credited to the original payment method, depending on bank or payment gateway processing time.
Contact Details
Business Name: Avir Aroma Perfumes
Email: support@aviraroma.com
Phone: +91 8657866686
Address: Mumbai, Maharashtra, India